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Get help with lessons, voice practice, mock inspections, subscriptions, microphone access, or incorrect inspection information.
Tell us what happened
Include as much detail as possible so we can reproduce the issue and help quickly.
Quick answers
Voice practice is not hearing me
Open your iPhone’s Settings, find Pre-Trip IQ, and confirm that Microphone access is enabled. Move to a quieter location and speak clearly at a natural distance from the phone.
My spoken answer was marked incomplete
Review the missing concepts shown after your answer. You do not need to repeat the sample script word-for-word, but you should identify the component and cover the required safety conditions.
How do I restore my subscription?
Sign in with the same Apple ID used for the purchase, open Pre-Trip IQ, then select Restore Purchases from the subscription or settings screen.
How do I cancel an App Store subscription?
Open iPhone Settings, tap your name, choose Subscriptions, select Pre-Trip IQ, and follow Apple’s cancellation options. Deleting the app does not automatically cancel a subscription.
I found incorrect or unclear inspection information
Use the form above and choose Lesson or inspection content. Include the inspection section, component name, your state, and what you believe should be corrected. Safety-related content reports are reviewed as a priority.
Does the app guarantee that I will pass?
No. Pre-Trip IQ is an independent educational study tool. Requirements may vary by state, testing site, vehicle, school, and examiner. Always review your current state CDL manual.
How do I request account or data deletion?
Visit our Privacy Choices page for instructions on requesting access, correction, or deletion of eligible account data.